Fantasino focuses on a new and innovative customer experience. Fantasy World is a combination of 3 different features: a personalised Trebol (avatar), a personalised abstract world and completing quests on different levels. Everything is connected into a fun and engaging experience, where you have a chance to express your creativity and earn rewards as you play with us.
Trebols and worlds can be personalised by purchasing items at the Fantasy Markets. Or sometimes you win special items after completing a mission too. Items can be purchased with tokens, our virtual currency that you earn simply by playing casino games or completing different tasks.
All trebols start at an early and simple stage. Then you have the freedom to personalise them with different accessories and slowly turn them into any Fantasy character. You can purchase various accessories (clothing, weapons, etc.) to dress your Trebol.
All accessories that you purchase for your Trebol will be stored in his own wardrobe. You can view your wardrobe and dress your Trebol any way you want.
Many of them are to build your own world and to personalise your own Trebol. But there are other items or accessories with special uses. For example, there could be Special Shields that after you get it, it protects you for 24 hours and allows you get a 5% cash back on any losses. Or a Red Potion, that allows you double the amount of tokens you accumulate for the next 3 days.
Quests are stories represented in abstract Fantasy worlds, where you get instructed to complete different missions. As a player, you are allowed to choose your own route to finish each level. After you finish each level or quest, new stories with new missions will expand. On each level there are different rewards, such as special items, amulets for your personal collection, free spins, cash backs, free cash and special deposit bonuses. Higher levels give you better rewards.
You could receive simple missions as playing in certain casino games. Or fun missions as building your own casino, a Blackjack Table or a castle. After you finish each mission, you may receive a reward and you will be allowed to continue to the next mission you choose.
In your own Fantasy World, you have the ability to build and expand your own casino. At a certain level, you can personalise the interiors of your own Fantasino and purchase Blackjack Tables, Slot Machines, Roulettes, etc. Also, you will be able to see and play at other clients' casinos too.
The progress bar helps you visualize how close you are to complete your current mission.
Amulets are badges you collect for various tasks. You may receive them at unexpected moments for different achievements. The more you play and have fun in Fantasino, the more amulets you can accumulate for your personal collection.
In Fantasy World we have a virtual currency: tokens. You receive 1 token for every €5 in action at Slots and 1 token for every €10 in action at other casino games. These tokens can be used to purchase new items or accessories for your Fantasy World, or even to take a shortcut during one of your Quests. To be able to control the Fantasy virtual economy at early stages and keep it fun, players can accumulate a maximum of 200 tokens per week (Mon - Sun CET).
You may accumulate tokens at any Slots game, except the following (same Bonus restrictions apply): All Jackpot games, Jackpot 6000, Mega Joker, Koi Princess, Double Dragons, Kings of Chicago, Dr. Jekyll & Mr. Hyde, 1429 Uncharted Seas, Game of Thrones (15 lines), Spring Break, Ladies Nite, Eye of the Kraken, Tower Quest, Lucky Angler, Big Bang, Forsaken Kingdom, The Wish Master, Scrooge, Devil's Delight, Champion of the Track, Super Nudge 6000, Robin Hood - Shifting Riches, Pearls of India, Peek-a-Boo, Royal Masquerade, Tomb Raider, Tomb Raider 2, Castle Builder, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Untamed Crowned Eagle, Loaded, Thunderstruck, Egyptian Heroes, Wild Turkey and Lights.
And also at other casino games like: Blackjack, Table games, Video Poker and Live Casino. Except: Roulette and Baccarat.
If you have forgotten your password, please use the 'Forgot Password?' option, follow the instructions and a new password will be issued to the e-mail address registered with your account. If you have forgotten your username, please contact [email protected]
Please contact Customer Support by mail at [email protected] or directly via Live Chat.
For closing your account please email Customer Support at [email protected]
You can change your password by accessing ‘Change Password‘, under ‘My Account‘ section, when logged in, and following the instructions on that page.
You can change your registered email address by accessing ‘Change Email‘, under ‘My Account‘ section, when logged in, and following the instructions on that page.
You can check your account activity by accessing ‘History’ under ‘Wallet’ once you have logged in, or you can contact Customer Support for any information.
No, your registered username cannot be changed unfortunately.
Check if you are using the correct login details for your account, and that Caps Lock is turned off on your keyboard. You can also try to reset your password using the link 'Forgot Password?' next to the login fields. If you still cannot login please contact Customer Support.
Participating in online gaming is exciting, fun and potentially profitable for those that chose to play. However, we acknowledge that some people can develop a gaming addiction. If you feel that your gambling has gotten out of control, please visit our Play Safe section found in the footer of the website and/or use the cool off and self-exclusion feature available from ‘My Account‘ when you are logged in.
Self-exclusion is treated differently, depending under which jurisdiction you are playing. Please refer to Terms and conditions on how to self-exclude.
This will differ from jurisdiction to jurisdiction, as self-exclusion is framed differently depending on which jurisdiction is applicable to you. Typically, when your self-exclusion ends, your account will be automatically reopened. In certain other jurisdictions, your account cannot be reopened, for your own protection, without positive action from you. Please read the Terms and Conditions for specific information on which self-exclusion rules are applicable to you.
This is jurisdiction specific. Typically, self-exclusion can be reduced or canceled, however there are some jurisdictions where it is not allowed to cancel or reduce self-exclusion. Please refer to the Terms and Conditions to see which self-exclusion rules are applicable to you.
We aim to reply to all customer support e-mails within a few hours. As some inquiries require a thorough investigation, response time may vary based on the nature of your e-mail. You will receive an e-mail confirmation from us when we have received your inquiry, to let you know we are working on an answer. If you find that you are not receiving the confirmation e-mail promptly after submitting your inquiry we would suggest that you have a look in your Junk Mail folder. We do not engage in the act of sending unsolicited e-mails however some aggressive mail filters may mistakenly identify our e-mails as spam and treat them as such.
Simply click the 'Join Now' button, available in the header of any Fantasino.com page to register. You will then be directed to the registration page. Please note that your username and your account currency cannot be changed at a later stage. Before submitting your details please make sure you declare that you are over 18 and agree to our "Terms and Conditions". You can immediately log into your account on any page using your username and password.
Please contact Customer Support Service at [email protected] to assist you with the registration.
We need you to open an account with us because by doing so you are agreeing to abide by our rules and regulations which include you are over the age of 18. By registering at Fantasino.com you are opening an account free of charge that enables you to use our products in fun mode and real money mode.
We need your personal details to confirm your identity, age, and address to be able to offer real money transactions and games to you. Fantasino uses the newest and most advanced data encryption techniques to safeguard your personal detail.
No, not at all. You can play for fun on our website and as much and as often as you like. In order to be able to use our products in real money mode, you need to make a deposit.
No, only one account is permitted.
You must be at least 18 years of age to play on the Fantasino site.
We accept players from a vast list of countries but it is down to local legislation if the country permit gambling and therefore we prohibit player registrations in certain countries. All countries from which we allow registrations can be found in the drop down menu in the registration form.
Yes, our website is licensed. This is illustrated on the homepage of the website as well as in the Terms and Conditions, where information about the relevant license is provided.
We utilize the latest in industry approved Secure Sockets Layer (SSL) encryption technology to ensure any information you send to us is kept safe, secure and fully encrypted. SSL encryption is the same technology banks use to protect data. This means, your financial data such as credit card information and your personal data such as name, address and phone number, all are fully protected.
All customer funds are held in a separate account with the Bank of Valletta (www.BOV.com). This way your funds are completely ring-fenced and isolated from company funds and accounts. That means your funds are safe and always readily available for you to withdraw.
In most cases, deposits and withdrawals will be processed by EveryMatrix. If the payment is processed by a third party, EveryMatrix will not appear on the bank statement. If you do not recognize the company that appears on your bank/card statement, please contact support to confirm.
If you are playing from a restricted jurisdiction, we may not be able to accept deposits from you.
This can happen for a number of reasons, for example, the most common of which is incorrect entry of card data upon registration. Additionally, your bank may decline a transaction themselves due to insufficient funds on your card, in which case you should contact the bank directly. Also, some banks maintain a rule that does not allow you to make direct deposits to online gaming sites. Another reason may be that your transaction may have triggered our risk rule. Our support can be helpful in finding other reasons why the deposit did not succeed and provide a solution. You may want to contact your card provider to check, or try one of our many other deposit methods instead.
IBAN stands for International Bank Account Number. Which you can use when making or receiving international payments. It consists of up to 34 alphanumeric characters. You can usually find your IBAN on your bank statement or directly from your bank.
A swift code is a code that is unique to your branch of the bank (also known as a Bank Identifier Code or BIC). This code usually consists of either 8 or 11 alphanumeric characters. If you are in any doubt, please contact your branch to confirm the correct code.
CVV2/CVC2 stand for "Card Verification Value/Code". It is a code that is required as a security measure when making internet payments by credit card. The code consists of three digits and can be found on the back of your credit card.
You cannot do this as this is deemed to be a third party transaction, which is not allowed.
Yes, you can use several payment methods to fund your account.
Once you login to your account, click the deposit button, you can then select your preferred payment method and follow the on screen instruction to make a deposit.
For most payment methods your deposit will be credited instantly. In the case of bank transfer this can take up to 7 days to be received from the bank, at which point we will credit your account.
Once logged in, please click deposit button and you will see all of the payment methods available to you.
We accept all Visa and MasterCard/maestro Credit and Debit cards as depositing methods, although there might be restrictions on withdrawals to MasterCard/Maestro card.
Deposit fees will vary depending on your chosen method. Once you login to your account and click deposit button, you will see the fee displayed on the payment methods that are available to you, be aware your Bank may charge you a fee for their service.
The minimum deposit amount is €10 or your currency equivalent and the maximum deposit amount vary according to payment methods you used. Please click on Deposit once you login to see the maximum deposit amount.
You are able to set Daily, Weekly or Monthly Deposit Limits. These can be set within ‘My Account’ sub section ’My Limits’. Limits can be amended at any time in the same section.
Please click ‘Deposit ‘in ‘My Account‘ and choose Bank transfers. Then follow the instructions on the screen.
To make a withdrawal, login your account and click the withdrawal button, select the methods that are available to you and follow the onscreen instruction to request a withdrawal.
The minimum withdrawal amount is €10 or your currency equivalent. The maximum withdrawal amount is €20.000 per month and no more than €5.000 per week or your currency equivalent unless a larger amount has been agreed with Fantasino. This limitation does not apply to Progressive Jackpot wins. VIPs are entitled to higher limits.
If the withdrawal has not been processed yet, you have the option to cancel it by going to My Account-> pending withdrawals or you can contact Customer Service.
Yes you can as long as it is the same card that you used to make your original deposit and the card is able to accept a withdraw back onto it.
Our policy is to return the original deposit amount back to the card that is used for deposit and extra winning can be returned via other method. If the card does not accept withdrawal, your winning can be paid out via bank transfer but we might need you to provide some documentation.
Due to anti money laundering laws, it is our policy to ensure the money is going back to the original source that made the deposit when possible.
No, all our withdrawals are for free.
We try to approve your withdrawals as soon as we can, always within 24 hours. Most withdrawal methods are instant after approval, during weekdays. Bank transfers could take between 1-3 business days to appear on your bank account. Keep in mind that sometimes documentation is needed before it can be approved. Always try to have all proper documentation on file, if needed, to make sure your withdrawals are processed faster.
We have a number of controls and checks that take place before any withdrawal is processed and withdrawals will be processed immediately once verifications are complete. These checks are part of our ongoing commitment to maintaining the security of our customers’ funds. Any other delays will be due to the restrictions imposed by the payment providers.
No, this is deemed as a third party transaction and will not be permitted in any circumstance.
Our policy is to ensure the money is going back to the original source that made the deposit when possible.
Windows - Intel Pentium processor (Pentium II or higher recommended) 64mb ram.
Macintosh - Power Macintosh Power PC processor (G3 or higher recommended) 64mb ram.
Adobe Flash 10 or greater.
Fantasino is compatible with most Windows Operating systems (Windows 2000, XP, Vista and Windows 7, Windows 8).
Internet Explorer versions lower than IE7 are not supported.
All mobile devices that can display a webpage The downloadable application for mobile devices is only supported by Android and iOS (Apple devices).
Please check your internet connection and that you have the latest version of Adobe Flash installed. If the issue persist, please contact Customer Support.
If you have been experiencing a slow connection, please note that having several browsers open, music programs running or downloading files can all slow your computer and/or internet connection. Your local internet service provider may also be temporarily suffering from low bandwidth. Sharing your internet connection within your household and in your local area can also slow your connection speed. Another possible solution may be to restart your computer or mobile device.
You will always find available promotions by visiting the Lobby section. However, we may also publish promotions via SMS, notifications on mobile devices, newsletters, Facebook and Twitter. We strongly suggest that you accept SMS and e-mails from Fantasino (this is set in My Account/Profile), as some of our greatest offers are sent to you this way.
This is made very easy with Fantasino.com as we list all bonuses available to you when you make a deposit. If you can choose between more bonuses, simply select the one you prefer from the list!
Yes, you can surrender a bonus before you start to play or even after you have placed bets with the bonus funds. However, if you surrender a bonus after betting with it, any won amount will be deducted from your real funds. To surrender a bonus, go to 'Wallet', then select Bonuses. Click Forfeit button found under your active bonus to surrender it.
Most casino bonuses are available for all games, while some bonuses might be limited to a specific brand, or game type. For instance, only Net Entertainment games or only Video Slots. However, if any such restrictions, this is always clearly specified in the terms & conditions of the bonus. If in doubt, please contact Customer Support.
You can check your progress in 'Wallet' - 'Bonuses'.
Some of the promotions will be eligible only for customers from certain countries or that are using specific payment methods. There may also be restrictions based on previous misuse of our promotions. For any assistance, please contact Customer Support Team by mail at [email protected] or via Live Chat.
We only offer casino games from large, well-recognized and trusted casino software providers. All providers are certified, which means they have been methodically and scientifically tested by e.g. Technical Systems Testing (TST) - one of the world's most experienced and trusted gaming test labs, and part of the Gaming Laboratorites International (GLI) group, or by eCOGRA, a London-based internationally accredited testing agency and player protection and standards organisation that provides an international framework for best operational practice requirements, with particular emphasis on fair and responsible gambling.
At our website, you can be 100% confident that the Random Number Generator (RNG) that returns the outcome of a casino game round is completely random and unbiased, no matter which game you play. We would never offer games or brands that do not come with trusted certifications.
We offer casino games from the most reputable casino game providers in the industry. You can browse through games from specific providers on the casino page.
'Game Rules' for each game can be found when you open the game.
The theoretical payout varies from game to game and it is determined by the game providers when developing the game itself.
Yes, you can play the majority of games for free if you chose the ‘Play for Fun‘ mode.
Yes, before the game round has started it is possible to change or remove a bet.
The game is stored on the game server, simply log in and open the same game(s) you played when you are connected again, and continue where you left off. Whether you wait 5 minutes or 5 months, any game round will be waiting for you to complete it!